Privacy Policy

1Introduction

Welcome to Grocify, an online grocery shopping and delivery application that allows users to browse grocery products, purchase daily essentials, place orders, and receive deliveries at their preferred addresses.

This Privacy Policy explains how Grocify collects, uses, stores, protects, and shares your personal information when you use our mobile application and related services.

By using Grocify, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Depending on the features you use, Grocify may collect the following information.

A. Personal Information

We may collect:

• Name and profile information.
• Mobile phone number and email address, if provided.
• Account identifiers and authentication information.
• Information submitted during registration or customer support interactions.

B. Location Information

Grocify may collect precise or approximate location information, subject to your device permissions, to provide location-based grocery delivery services.

Location information may be used to:

• Identify your delivery location.
• Show products and services available in your area.
• Determine whether your address is within our delivery zone.
• Help delivery partners locate your address.
• Estimate delivery times and improve delivery coordination.

You can manage location permissions through your device settings. If supported, you may also enter your delivery address manually.

C. Address and Delivery Information

We may collect delivery addresses, apartment or building details, postal codes, delivery instructions, and contact information needed to fulfill your orders.

This information helps us deliver groceries and other available products to the correct destination.

D. Order and Shopping Information

We may collect:

• Products viewed, selected, or purchased.
• Shopping cart contents and quantities.
• Order history and order status.
• Product prices, discounts, delivery fees, taxes, and total amounts.
• Cancellation, return, refund, and replacement requests.
• Customer feedback, ratings, and complaints.

E. Payment Information

If Grocify supports online payments, we may process payment-related information, such as transaction references, payment status, and payment method details.

Payments may be handled by third-party payment service providers. We do not intend to store complete payment card credentials on our servers unless required by the implemented payment system and appropriately protected.

Cash-on-delivery transactions, if supported, may also be recorded for order management and reconciliation.

F. Device and Technical Information

We may collect technical information such as device type, operating system, app version, IP address, diagnostic logs, crash reports, and other technical identifiers necessary to maintain application security and performance.

3How We Use Your Information

Grocify may use collected information to:

• Create and manage user accounts.
• Display available groceries and products.
• Process and manage customer orders.
• Verify delivery addresses and service availability.
• Coordinate order preparation, dispatch, and delivery.
• Process payments, refunds, returns, and cancellations.
• Send order confirmations, OTPs, delivery updates, and notifications.
• Provide customer support and resolve complaints.
• Detect fraudulent transactions and unauthorized activity.
• Improve product availability, application functionality, and service reliability.
• Personalize product recommendations and shopping experiences, where supported.
• Comply with applicable legal and regulatory obligations.

4How We Share Your Information

Grocify does not sell users' personal information.

We may share relevant information in the following circumstances.

5Notifications and Promotional Communications

Grocify may send service-related notifications about order confirmations, payment status, delivery progress, cancellations, refunds, and account activity.

If promotional communications are offered, we will handle them in accordance with applicable law and any required consent. Where available, you can manage notification preferences through the app or your device settings.

Disabling promotional notifications will not necessarily disable essential order-related communications.

6Cookies and Similar Technologies

Grocify or its service providers may use cookies, software development kits (SDKs), and similar technologies where applicable to maintain sessions, improve performance, understand app usage, prevent fraud, and support essential features.

The technologies used depend on the services integrated into the application.

7Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure data transmission, authentication safeguards, and restricted access to stored information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage accounts, fulfill orders, process payments and refunds, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Certain transaction, tax, and financial records may need to be retained after account deletion where required by law.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

9Account Deletion and User Rights

You may request deletion of your Grocify account and associated personal information through the account deletion option in the app, if available, or through the account deletion webpage or support contact provided by us.

We will process valid deletion requests in accordance with applicable law and our retention obligations.

Certain information may be retained where necessary for legal compliance, financial recordkeeping, fraud prevention, or the resolution of outstanding disputes.

You may also request access to or correction of your personal information, subject to applicable law.

10Children's Privacy

Grocify is not intended to collect personal information from children in violation of applicable law.

We do not knowingly collect personal information from children unlawfully. If we discover that such information has been collected in violation of applicable law, we will take appropriate steps to address the situation.

11Third-Party Services

Grocify may integrate third-party services for payments, maps, authentication, notifications, hosting, analytics, and application diagnostics.

These services may process information necessary to perform their functions. Their data-handling practices are governed by their respective privacy policies and applicable agreements.

We encourage users to review relevant third-party privacy policies when appropriate.

12Your Privacy Choices

You may manage certain privacy choices through your device settings and available app controls, including:

• Managing location permissions.
• Updating account information, where supported.
• Managing notification permissions.
• Requesting account deletion.
• Contacting us regarding access to or correction of personal information.

Disabling certain permissions may limit the availability of specific Grocify features.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, data practices, or legal requirements.

Updates will be published on this page with a revised date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.