Privacy Policy

1Introduction

Welcome to Grocify Driver, the delivery partner application associated with Grocify, an online grocery shopping and delivery platform.

Grocify Driver enables delivery partners to receive delivery assignments, collect grocery orders from stores or fulfillment locations, navigate to customer addresses, and complete deliveries.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you use the Grocify Driver application and its related services.

By using Grocify Driver, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Depending on the features you use, Grocify Driver may collect the following categories of information.

A. Personal and Account Information

We may collect:

• Full name and profile photograph.
• Mobile phone number and email address, if provided.
• Account identifiers and authentication information.
• Registration and onboarding details.
• Information required to verify your identity and eligibility as a delivery partner.

B. Identity and Verification Information

Where applicable, we may collect information or documents necessary for driver registration and verification, including:

• Government-issued identification details.
• Driving licence information, if required for your delivery method.
• Vehicle registration and insurance details, where applicable.
• Profile photographs and verification documents.
• Other information reasonably necessary for onboarding and legal compliance.

We use this information to verify delivery partners, manage accounts, prevent fraud, and meet applicable legal requirements.

C. Location Information

Grocify Driver may collect precise or approximate location information to facilitate grocery delivery operations.

Location information may be used to:

• Identify your current location.
• Assign delivery requests based on location.
• Navigate to stores, warehouses, or fulfillment centers.
• Navigate to customer delivery addresses.
• Share estimated arrival times with customers.
• Track delivery progress and confirm completed deliveries.
• Coordinate pickups and deliveries.
• Resolve delivery disputes and investigate safety incidents.

If background location collection is implemented, it will be used only for disclosed delivery-related features that require it, subject to applicable permissions and legal requirements.

You can manage location permissions through your device settings. Disabling location access may affect your ability to receive or complete delivery assignments.

D. Delivery and Order Information

We may collect:

• Delivery assignment identifiers.
• Store and pickup location details.
• Customer names and delivery addresses.
• Order identifiers and relevant grocery order details.
• Delivery instructions and necessary customer communication.
• Order pickup, dispatch, and completion timestamps.
• Accepted, rejected, cancelled, and completed delivery records.
• Delivery-related complaints and support interactions.

We provide delivery partners with information reasonably necessary to complete assigned deliveries.

E. Earnings and Payment Information

We may collect information relating to delivery earnings, incentives, commissions, payment status, transaction references, and payout history.

If bank or payment details are required to transfer earnings, we may collect the information necessary to facilitate payments.

Third-party payment providers or banking partners may process relevant information to complete transactions.

F. Device and Technical Information

We may collect technical information such as device type, operating system, app version, IP address, diagnostic logs, crash reports, and technical identifiers necessary to maintain app security and performance.

3How We Use Your Information

Grocify Driver may use collected information to:

• Register and manage delivery partner accounts.
• Verify identity and eligibility.
• Assign and manage grocery delivery requests.
• Coordinate order pickups and customer deliveries.
• Provide navigation and location-based services.
• Track delivery status and confirm completion.
• Calculate earnings, incentives, and eligible payments.
• Send delivery notifications and operational updates.
• Provide customer support and resolve disputes.
• Detect fraud, suspicious activity, and unauthorized account access.
• Improve delivery operations and application reliability.
• Comply with applicable legal and regulatory obligations.

4How We Share Your Information

We do not sell delivery partners' personal information.

We may share relevant information in the following circumstances.

5Location Permissions and Background Location

Location access is important for assigning and completing deliveries.

Grocify Driver may request location permission when you go online, receive delivery assignments, navigate to pickup points, or deliver grocery orders to customers.

If background location access is implemented, location updates may be collected when the app is not actively displayed, but only for disclosed, necessary delivery features and subject to applicable permission and consent requirements.

Location information may support delivery tracking, estimated arrival times, delivery verification, dispute resolution, and safety investigations.

You can revoke location permission through your device settings. However, location-dependent delivery features may not function correctly without it.

6Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure data transmission, authentication safeguards, and restricted access to stored information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7Data Retention

We retain personal information for as long as reasonably necessary to provide delivery services, manage accounts, maintain delivery and financial records, process payments, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Certain records may need to be retained after account deactivation or deletion where required by law or necessary for legitimate security and dispute-resolution purposes.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

8Account Deactivation and Deletion

Delivery partners may request account deactivation or deletion through available in-app options, if supported, or by contacting our support team.

We will process valid deletion requests in accordance with applicable law and our retention obligations.

Certain information may be retained where necessary for legal compliance, financial recordkeeping, fraud prevention, safety investigations, or resolution of outstanding disputes.

9Delivery Partner Responsibilities

Delivery partners are responsible for:

• Keeping account credentials confidential.
• Providing accurate registration and verification information.
• Using customer information only for legitimate delivery purposes.
• Not disclosing customer names, addresses, contact details, or order information to unauthorized persons.
• Not retaining or reusing customer information beyond authorized purposes.
• Reporting suspected unauthorized access or security incidents.

10Third-Party Services

Grocify Driver may integrate third-party services for maps, navigation, authentication, notifications, hosting, payment processing, and diagnostics.

These providers may process information necessary to perform their functions. Their data-handling practices are governed by their respective privacy policies and applicable agreements.

We encourage delivery partners to review relevant third-party privacy policies when appropriate.

11Children's Privacy

Grocify Driver is intended for individuals who meet the applicable legal age and eligibility requirements to work as delivery partners.

We do not knowingly collect personal information from children in violation of applicable law. If such information is identified, we will take appropriate steps to address it.

12Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data-handling practices, or legal requirements.

Updates will be published on this page with a revised date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.