Privacy Policy

1Introduction

Welcome to Grocify Partner, the business partner application associated with Grocify, an online grocery shopping and delivery platform.

Grocify Partner enables grocery stores, retailers, and authorized business representatives to manage their store profiles, maintain product listings, update inventory, receive customer orders, and coordinate order preparation and delivery.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use the Grocify Partner application and related services.

By using Grocify Partner, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Depending on the features you use, Grocify Partner may collect the following categories of information.

A. Store and Business Information

We may collect:

• Store or business name.
• Store address, contact number, and business email address.
• Store logo, photographs, and business descriptions.
• Product names, descriptions, prices, and images.
• Product availability and inventory information.
• Store opening hours and delivery service areas.
• Business registration details and verification documents, where applicable.
• Relevant licences or regulatory documents, where required.

We use this information to verify stores, manage business listings, and provide grocery ordering and fulfillment services.

B. Owner and Account Information

We may collect:

• Name of the store owner or authorized representative.
• Mobile phone number and email address.
• Account identifiers and authentication information.
• Registration and onboarding details.
• Staff account information and access permissions, where supported.
• Information submitted during verification or customer support interactions.

C. Order and Customer Information

We may collect and process information relating to customer orders, including:

• Order identifiers and order status.
• Products, quantities, and prices.
• Customer delivery details necessary to fulfill an order.
• Relevant delivery instructions.
• Order acceptance, packing, dispatch, and cancellation records.
• Order timestamps, refunds, complaints, and customer support communications.

Customer information is used only for legitimate order processing, fulfillment, support, and other disclosed purposes.

D. Payment and Settlement Information

If Grocify processes payments or store settlements, we may collect:

• Settlement account details.
• Bank or payment information required for payouts.
• Transaction references and payment status.
• Store earnings, commissions, service fees, and settlement history.
• Tax and invoicing information, where applicable.

Third-party payment processors or banking partners may process the information necessary to complete settlements. Sensitive payment credentials will be handled according to applicable security requirements.

E. Device and Technical Information

We may collect technical information such as device type, operating system, app version, IP address, diagnostic logs, crash reports, and technical identifiers necessary to maintain application security and performance.

3How We Use Your Information

Grocify Partner may use collected information to:

• Register and verify stores and business partners.
• Create and manage partner accounts.
• Display store details and product listings to customers.
• Manage product prices, availability, and inventory.
• Receive, accept, process, and manage grocery orders.
• Coordinate order packing, preparation, and dispatch.
• Facilitate delivery partner pickups.
• Process settlements, commissions, refunds, and transaction records.
• Send order notifications and important operational updates.
• Provide business partner support and resolve disputes.
• Detect fraud, unauthorized access, and platform misuse.
• Improve application functionality and service reliability.
• Maintain operational, financial, and business records.
• Comply with applicable legal and regulatory obligations.

4How We Share Your Information

We do not sell business partners' personal information.

We may share relevant information in the following circumstances.

5Customer Information and Confidentiality

Grocify Partner may provide stores with customer information necessary to process and fulfill grocery orders.

Store owners, managers, and authorized staff must:

• Use customer information only for legitimate order fulfillment and authorized support.
• Not disclose customer names, addresses, phone numbers, or order details to unauthorized persons.
• Not use customer information for independent marketing without an appropriate lawful basis and any required consent.
• Not retain or reuse customer information beyond authorized purposes.
• Take reasonable steps to protect customer information from unauthorized access.

Customer information must be handled in accordance with applicable privacy and data protection laws.

6Data Storage and Security

We take reasonable technical and organizational measures to protect business and personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure data transmission, authentication safeguards, and restricted access to stored information.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

Business partners are responsible for keeping account credentials confidential and restricting access to authorized staff.

7Data Retention

We retain information for as long as reasonably necessary to operate the platform, manage store accounts, process orders and settlements, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Certain business, tax, financial, and transaction records may need to be retained after account closure where required by law.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

8Account Deactivation and Deletion

Business partners may request account deactivation or deletion through available in-app options, if supported, or by contacting our support team.

We will process valid requests in accordance with applicable law, contractual obligations, and record-retention requirements.

Before account closure, stores may need to resolve outstanding orders, settlements, refunds, or other operational obligations.

Certain information may be retained where necessary for legal compliance, financial recordkeeping, fraud prevention, or dispute resolution.

9Business Partner Responsibilities

Store owners, managers, and authorized staff are responsible for:

• Providing accurate business and verification information.
• Keeping login credentials confidential.
• Restricting account access to authorized personnel.
• Maintaining accurate product listings, prices, and inventory.
• Handling customer information responsibly.
• Complying with applicable food safety, licensing, tax, and consumer protection requirements.
• Reporting suspected unauthorized access or security incidents.

10Third-Party Services

Grocify Partner may integrate third-party services for hosting, authentication, payments, notifications, analytics, and application diagnostics.

These providers may process information necessary to perform their functions. Their data-handling practices are governed by their respective privacy policies and applicable agreements.

We encourage business partners to review relevant third-party privacy policies when appropriate.

11Children's Privacy

Grocify Partner is intended for store owners, managers, and authorized business personnel who meet applicable age and eligibility requirements.

We do not knowingly collect personal information from children in violation of applicable law. If such information is identified, we will take appropriate steps to address it.

12Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data-handling practices, or legal requirements.

Updates will be published on this page with a revised date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.