Effective Date: July 1, 2026

Welcome to Grocify. Your privacy is important to us. This Privacy Policy explains how Grocify (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our mobile application and related services.

By using Grocify, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Personal Information

When you create an account or place an order, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Delivery Address
  • Billing Address (if applicable)

B. Location Information

With your permission, Grocify may access your device’s location to:

  • Detect your current location
  • Show nearby stores
  • Calculate delivery distance
  • Improve delivery accuracy

You may disable location access at any time through your device settings.

C. Order Information

We collect information related to your orders, including:

  • Products ordered
  • Order history
  • Delivery preferences
  • Payment status
  • Special delivery instructions

D. Device Information

We may automatically collect:

  • Device model
  • Operating system version
  • App version
  • Device identifiers
  • IP address
  • Crash reports
  • Diagnostic information

This information helps us improve app performance and security.

2. Payment Information

Grocify does not store your debit card, credit card, UPI PIN, or banking credentials.

Payments are processed securely by trusted third-party payment providers. We only receive information necessary to confirm your payment status.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process grocery orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and delivery updates
  • Improve app performance
  • Prevent fraud and misuse
  • Comply with legal obligations

4. Notifications

We may send notifications regarding:

  • Order confirmation
  • Order status
  • Delivery updates
  • Promotional offers (where permitted)
  • Important service announcements

You can manage notification preferences through your device settings.

5. Data Sharing

We do not sell your personal information.

We may share information only with:

  • Delivery partners for completing deliveries
  • Grocery store partners for order fulfillment
  • Payment service providers
  • Cloud hosting providers
  • Analytics providers
  • Government or law enforcement authorities when required by applicable law

All service providers are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Maintain order records
  • Resolve disputes
  • Meet legal and regulatory requirements
  • Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account and personal data
  • Request a copy of your data
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Grocify is not intended for children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Services

Our app may use third-party services such as:

  • Google Maps
  • Firebase
  • Google Play Services
  • Payment gateways
  • Analytics services

These services have their own privacy policies governing how they collect and process data.

11. Cookies and Similar Technologies

If Grocify includes a website or web-based features, we may use cookies or similar technologies to:

  • Remember user preferences
  • Improve user experience
  • Analyze application usage
  • Maintain security

You may manage cookies through your browser settings where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the application or on our website with an updated Effective Date.

Your continued use of Grocify after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Grocify Support

Email: candycode.in@gmail.com

Thank you for choosing Grocify. We are committed to protecting your privacy while providing a secure and reliable grocery delivery experience.